NWVRP 2023 Conference Presentations & Speakers

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Maximizing Revenue Opportunities Via the Voice Reservations Channel | Tuesday, April 25 | 3:00pm - 4:00pm
Presented by Doug Kennedy, Kennedy Training Network

Surprise! As we enter the mid 2020’s, the voice reservations channel is not only alive and well, but with proper attention has potential margin growth for all segments of the lodging industry. First, vacation (and hotel) training expert Doug Kennedy explains that today’s direct reservations inquiries are often disguised as “I just have a quick question about…” He then provides surprising answers the questions: Who ARE today’s callers and WHY do they still call? Next, he offers suggestions for embracing the interplay of voice and online channels in order to maximize conversation. Finally, he presents tangible action steps for the following. Migrating from a script to a call flow. Updating your reservations call scoring standards. Asking new and updated questions to unmask the caller’s situation. Using a storytelling selling approach. Proactive follow-up steps for retargeting voice inquiries. How to measure reservations sales effectiveness.

Meet your speaker:

Doug Kennedy is President of the Kennedy Training Network, Inc. the lodging industry’s best source for training programs and related support services in the topic areas of reservations sales, hospitality, and guest experience excellence.  For over three decades, Doug has been a fixture on the lodging and tourism conference speaking circuit, having presented at more than 100 conferences, and having presented at his first vacation rental industry association conference (at the Florida VRMA) in 1996.  It is estimated that over 40,000 people have participated in more than 2,100 small group training workshops he has presented for hotels and vacation rental companies. Thousands worldwide read his monthly hotel, tourism and hospitality industry training articles in publications such as Hotelier Maldives, HotelNewsNow/CoSTar, Hotel-Online, Hotel News Resource, HTrends, HotelMarketing.com, VRM Arrivals, 4Hoteliers.com, and VRM Intel.

Finding Balance in an Unbalanced Business | Tuesday, April 25 | 3:00pm - 4:00pm
Presented by Stacy Wesson, Cascara Vacation Rentals & Kerrie Racicot, Tahoe Truckee Vacation Properties

Work life balance is always a hot topic, but in our industry it is extremely hard to find balance when we are on 24/7. I will share some tips and tricks to help find balance so you don't get burned out in this high paced, challenging and fun industry.

Meet your speaker:

I have been in the vacation rental industry for over 38 years. I have worked with our local chamber, our local HOA to create a Nuisance Property Code as well as several other companies to help nurture and guide this industry. I grew up in it as well as have been running the family business for the last 10 years with my Husband Greg who does our marketing.

Having grown up in the business, Kerrie has had a front row seat to all things vacation rental management. Since she stepped in as the CEO of the family business in 2018, Tahoe Truckee Vacation Properties has doubled their inventory to over 150 properties and grown a small-but-mighty team of 10 employees. All the while, she had 3 kids in 3 years! She knows a thing or two about how to run a successful business and raise a happy family and has a few tips and tricks for what not to do! Beyond leading the team at TTVP, she is passionate about helping fellow VR business owners and operators solve their unique challenges and create ease within their businesses and within themselves. 

Guest ROI: 2023's Most Important Metric. Six ways that investing in your guests helps your bottom line. | Tuesday, April 25 | 3:00pm - 4:00pm
Presented by Thomas Kenyon, Xpolrie

In 2023, vacation rental managers face a new challenge. While the consumer demand for travel is strong, the competition for occupancy is fierce. Guest ROI is the key to differentiating your properties in a crowded market and achieving your business goals this year. In this session, you’ll learn six distinct ways that improving guest experience – using activities, data, and smart tech – can increase your revenue and decrease your operating costs.

Meet your speaker:

Thomas Kenyon, VP of Product Marketing, Xplorie. For more than a decade, Thomas has shaped the vacation rental industry through product innovation, strategy, and design. He combines his passions for brand and user experience with agile methodology in order to create leading-edge SaaS products for travel and beyond. 



Building the Web | Tuesday, April 25 | 3:00pm - 4:00pm
Presented by Travis Wilburn, Stay Charlottesville Management Group

Thinking outside of the box, learn various online strategies that will drive direct traffic to your site, increase the visibility of your brand, strengthen your relationship within the community you live, and even create recurring revenue.

Meet your speaker:

Travis Wilburn is the Managing Partner/ Founder of The Stay Charlotteville Management Group, a portfolio of tourism and hospitality related businesses in the greater Charlottesville area that consist of boutique hotels, vacation rentals, a wine tour company, concierge tourism center/private DMO site, events and event venues, etc. He is the CoCreator of TheOneHundredCollection.com. He is passionate about helping Vacation Rental Managers thrive against OTAs and consolidators amongst others, helping them build organic and direct traffic.

Opening Keynote - How to be in the Guest Experience Business, NOT the Property Rental Business | Tuesday, April 25 | 4:30pm - 5:30pm
Presented by Doug Kennedy, Kennedy Training Network

As investors continue to discover the VR market it seems that more and more locally branded rental companies are being absorbed into mega-size brands. While at first this might seem a bit scary to the locally owned small businesses, experience is showing that this is actually great news! Sure, they might try to steal your inventory by offering unsustainable discounting and tout about their tech stack, if you take actions such as these you can outmaneuver them every time.

Understand that many owners are emotionally connected to their homes – it’s more than just an investment. Create a simple system for your owner services reps to communicate personally “touch” each owner every 4 months, including the “quiet” ones. (It takes far less time than imagined.)

  • Employee loyalty is created by more than just a paycheck. How to nurture and grow it because...
  • Your people are your superpower. How to make them highly visible and readily accessible.
  • Provide mediums for your guests and owners to share their stories.
  • Every member of your staff is part of marketing, including the lawn guy and linen room attendant. (You'll hear evidence to proof it!)

Meet your speaker:

Doug Kennedy is President of the Kennedy Training Network, Inc. the lodging industry’s best source for training programs and related support services in the topic areas of reservations sales, hospitality, and guest experience excellence.  For over three decades, Doug has been a fixture on the lodging and tourism conference speaking circuit, having presented at more than 100 conferences, and having presented at his first vacation rental industry association conference (at the Florida VRMA) in 1996.  It is estimated that over 40,000 people have participated in more than 2,100 small group training workshops he has presented for hotels and vacation rental companies. Thousands worldwide read his monthly hotel, tourism and hospitality industry training articles in publications such as Hotelier Maldives, HotelNewsNow/CoSTar, Hotel-Online, Hotel News Resource, HTrends, HotelMarketing.com, VRM Arrivals, 4Hoteliers.com, and VRM Intel.

Housekeeping Certification | Wednesday, April 26 | 9:00am - 10:00am
Presented by Durk Johnson, Seabrook Hospitality

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Book Direct Playbook | Wednesday, April 26 | 9:00am - 10:00am
Presented by Ryan Dame and Catrina Wakefield, Casago Vacation Rentals

During this session Ryan Dame & Catrina Wakefield of Casago Vacation Rentals will share the 4 pronged approach to increase direct booking revenue, deployed in every one of their operating partners offices across the US and Mexico. 

Meet your speakers:

Not all AI is Created Equally | Wednesday, April 26 | 9:00am - 10:00am
Presented by Evan Dolgow, Aidaptive

VRMs are amidst an unparalleled digital revolution. My goal is to introduce the fundamentals to Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP - this is ChatGPT). I’ll then paint a clear AI roadmap to 2025 by unbundling OTA digital strategy. Every attendee will leave with a solid foundation of AI education, the ability to perform due diligence on any AI vendor, and a clear understanding of how your existing data is the key to your long term autonomy.

Meet your speaker:

As the Head of Predictive Hospitality with Aidaptive (formerly Jarvis ML), Evan transforms VRM direct booking businesses with OTA-grade machine learning (ML). He enables VRMs to personalize every guest booking journey to drive repeat & direct bookings at scale. His digital strategy is the same as his hospitality motto: “If you make the stage grand, guests will assume their roles.”

Implementing a Safety Program at Your Agency | Wednesday, April 26 | 9:00am - 10:00am
Presented by Justin Ford, Breezeway

If your rental agency doesn’t have a Safety Policy or Safety Manager, then this a **must-attend** presentation for someone from your agency. Justin will share how to implement a safety program, with all the crucial elements, and will help set the ultimate path to success. Participants will obtain all the necessary materials to return to work and start their safety program. So many different parties are affected when safety precautions are missed as well as when they are handled with preventative measures through safety certification programs. It’s mind-boggling how often we hear homeowners assume that the management team annual walk-thru is sufficient to inspect for safety measures. This session will deliver influential methods to rolling out annual safety inspections through qualified technologies and share real-world scenarios of where the preventative measures paid off and those situations that could have been prevented.

Meet your speaker:

Justin is the Director of Short-Term Rental Safety & Certification Programs at Breezeway; where he is helping property managers and rental property owners maintain the safety of short-term rental properties. Justin travels worldwide to share his industry expertise on short-term rental safety.

The People Stack | Wednesday, April 26 | 10:30am - 11:30 am
Presented by Steve Trover, Better Talent

This session will cover the single hardest part of being a successful VRM: People. I will reveal and discuss the concept of "The People Stack" which speaks to the various types of talent that make up an efficient and effective company in our space.

Meet your speaker:

25-year veteran of the vacation rental industry. 20 years as VRM. 5 years in vacation rental recruiting and consulting. Past president of VRMA. Have spoken over 50 times at vacation rental industry events with consistent top ratings.



What Could Go Wrong? Protecting Vacation Rental Properties and the People Behind Them | Wednesday, April 26 | 10:30am - 11:30 am
Presented by Nick Massey, Proper Insurance

As the vacation rental market continues to see unprecedented growth, operators are faced with new risk related challenges. From injury attorneys targeting vacation rental businesses to the recent surge in natural disaster losses due to changing global conditions, it's more important than ever property managers understand the risks associated with their properties and prepare for the worst with strategic risk management. In this session, we will explore the key risk areas vacation rentals face today, how to identify risks specific to your area, and finally how to pick a risk mitigation plan that will best protect your business for tomorrow.

Meet your speaker:

Hailing from a dynamic background in the insurance industry, Nick brings a wide scope of experience to the short-term rental insurance market. With over six years at Proper Insurance, Nick has developed and managed a seamless consultation and education operation with a staff of highly trained agents focusing on demystifying the confusion involved with insuring vacation rentals. 


Government Relations | Wednesday, April 26 | 10:30am - 11:30 am
Presented by Greg Astley, Oregon Restaurant and Lodging Association

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Grassroots Owner Acquisition and Retention | Wednesday, April 26 | 11:45am - 12:45 pm
Presented by Alonda Miller, LiveRez and Brian Olson, Beachcomber Vacation Homes

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Meet your speaker:

As a Partner Success Manager at LiveRez, Alonda works directly with property managers and vendors, ensuring success in all facets, including product optimization, growth, and networking. She is on the NWVRP conference planning committee, is excited to join the 2023 VRMA Government Affairs committee, and is co-manager of the LiveRez Partner Advisory Board.

Alonda’s passion for working with people led her to work in the hospitality industry for over 20 years where she enthusiastically assisted guests in restaurants and hotels to achieve memorable experiences. Her years working as a sommelier in the wine industry developed her continued appreciation for the nuances of service. Her strong background in hospitality positioned her to become an invaluable member of the LiveRez team.

When not assisting her clients attain success, Alonda can be found enjoying stand up paddle boarding, traveling, and relishing in the subtle refinement of Mexican wrestling. She is thrilled to be participating in this conference alongside such an esteemed group of individuals and looks forward to collaborating with you all in future endeavors.

Brian is an Oregon North Coast native who grew up in Seaside. Brian has been in the Vacation Rental industry for over 12 years and hospitality has always been in his blood. He has been involved with many local boards ranging from Downtown associations to the Chamber of Commerce.  Brian and his wife, along with business partner Sally, started Beachcomber Vacation Homes 6 years ago. Along with his previous board experience, Brian sits on several advisory boards with in the industry.

Human Resources 101 | Wednesday, April 26 | 11:45am - 12:45 pm
Presented by Sue Jones, HR4VR

When you move into a supervisory or management role, you face numerous situations that you were never trained to address, that if addressed incorrectly can lead to bigger problems including lawsuits. Even seasoned managers have difficulty know what to do with today’s increasingly complex workplace and complicated employee situations brought to their attention. During this session participants will be introduced to key employment laws, policies, procedures and best practices to help them make less “risky” decisions. Understanding the basic principles of HR is the most cost effective and easiest way to head off employee relations problems and legal challenges in your business.

Meet your speaker:

Sue Jones, owner and founder of www.HR4VR.com, is the vacation rental industry’s first and only dedicated human resources support services provider. With 30 years of experience in all facets of human resources, Sue is truly passionate about supporting the unique needs of property managers. The most rewarding part of Sue’s job is both reducing her client’s risk exposure and being their first call when the unavoidable HR catastrophe comes to pass. Sue holds an MBA from Northeastern University, is SHRM-SCP certified and is a really fun person with a great sense of humor.

What Does Revenue Management (really) Look Like? | Wednesday, April 26 | 11:45am - 12:45 pm
Presented by Ryan Salor, Beyond

As one of the hottest topics in the industry, revenue management has evolved tremendously over the past few years. But what does it actually look like in practice? This session will take a dive into real-life revenue management for a short term rental property manager. From a mock revenue management and dynamic pricing meeting to market data analysis and benchmarking, attendees will get a clear view into what a comprehensive revenue management strategy looks like.

Meet your speaker:

Ryan Salor is a Revenue Manager at Beyond. He works directly with short-term rental property owners to help them develop advanced revenue management tools and strategies. Prior to joining Beyond, Ryan spent time in hotel revenue management working with independent and branded hotels developing strategies related to pricing, distribution, & digital marketing.


What it is Really Like to Sell your VR Business? Top 10 Takeaways from Recent VR Business Sellars. | Wednesday, April 26 | 2:00pm - 3:00pm
Presented by Betsy LaBarge, Mentor and Consultant and Danna Kittell, VRM Advocate and Consultant

We have interviewed several recent Vacation Rental Business Sellers to get their top takeaways and learnings to share with Vacation Rental Business Owners so they can be prepared for the sales of their businesses. This session is designed to assist owners in setting up their businesses for sales now whether they plan on selling this year or in the next decade.

Meet your speaker:

Betsy founded Mt Hood Vacation Rentals in 1991 and grew the business and the brand to be very successful and profitable. Betsy has been involved in the vacation rental industry including serving on the VRMA Board of Directors, several VRMA committees and task forces including Conference Planning as well as serving on the Board for Oregon’s Mt Hood Territory, a local Destination Marketing Organization. After Betsy sold Mt Hood Vacation Rentals in March of 2022, several Vacation Rental Managers from around the country reached out to her with lots of questions about the process, what to expect and how to prepare their business for sale. She realized that both the buyers and sellers go into these negotiations not really knowing what to expect.


Danña is a seasoned professional with 20 years of experience in the vacation rental industry. In 2010, she launched Starfish Luxury Vacation Rentals, where she spent 12 years building a brand best known for exceptional guest services and homeowner partnerships. This dedication to excellence paid off when she successfully sold the company in late 2021. She then spent a year working with the buyer on several M&A acquisitions where she gained valuable insights into the challenges faced by both parties during the integration process. Currently, Danña is putting her unique skill set to use, working with teams that desire to build a more robust operation, and use data to drive decisions that ultimately improve client and employee satisfaction.

UpSells Panel | Wednesday, April 26 | 2:00pm - 3:00pm
Presented by Eric Broughton

Open to either a presentation only about EV charging or a session with other revenue generating amenity solutions.

Meet your speaker:

Eric is Chief Executive Officer at OK2Charge, an innovative platform bringing EV Charging to vacation rental owners and operators in an economically sensible and environmentally responsible manner. The innovation delivers EV Charging access where people live, work and vacation by creating a renewable revenue amenity. He is also an active Angel Investor, Advisor, Mentor, and requested Speaker. To date, Eric has led the exits of three successful SaaS (Software as a Service) startups to public companies. His entrepreneurial path began as he co-founded Yield Technologies and the products RentSentinel/RentSocial within Morgan Stanley Real Estate ($100B AUM). RealPage (NASDAQ: RP) acquired those products in 2013 where he led the Marketing Division (LeaseStar). His second exit to RealPage, eSupply Systems (FMC Portfolio) delivered spend management insight through purchasing control. His latest innovation ApartmentJet produced immediate value for the largest apartment owners and operators by generating risk mitigated revenue for vacant, furnished units. ApartmentJet was acquired in October, 2018 by Expedia Group (NASDAQ: EXPE) where he remained as GM, Multifamily. Prior to taking the helm of OK2Charge, Eric was Chief Strategy Officer at InhabitIQ, where he led the Residential, Commercial, and Vacation divisions. He was responsible for name brand businesses like Streamline, ResMan, SiteCompli, PropertyBoss, BlueTent and much more with greater than $200M of revenue exceeding 20% annual growth. Eric received his Bachelor of Science in Electrical Engineering from South Dakota School of Mines & Technology where he was an All-Conference Running Back, Class President and member of Delta Sigma Phi Fraternity. He received his Master of Business Administration Technology Management from University of Phoenix and has taken Executive Program Management coursework from Stanford University. In 2008, he was recognized as an Outstanding Recent Graduate by SDSM&T.

Advocacy Panel | Wednesday, April 26 | 2:00pm - 3:00pm
Presented by Jamie Michel, VIA Oregon & Matt Curtis, Smart City Policy Group

This panel brings together nationally recognized speakers with backgrounds in helping local communities achieve STR compliance success with local rules and taxes. The panelists have significant experience helping local vacation rental operators to work with their area governments and create effective rules that understand the changing trends of the industry.

You will learn:

  • Stakeholder and Industry Engagement
  • Policy Creation and Updating
  • Compliance Tools
  • Registration Success
  • National Survey Results
  • Important Data

Meet your speaker:

Jamie Michel, is the longtime founder of VIA Oregon and a consultant with Smart City Policy Group. Jamie is a real estate and vacation rental leader who has facilitated many discussions for local governments as they weigh stakeholder input with policy. Jamie has a history of helping stakeholders work with local governments to understand the tricky nuances of this changing industry.

Matt Curtis, has worked on Short-term Rental regulations for over ten years. His experience helped him to create Smart City Policy Group - a team of former government policy makers and industry leaders - who conduct the research, collate the best practices and help guide the creation of effective policies that achieve compliance while understanding the changing trends of the industry.

Bad Stays and Bourbon Chasers: Trade guest horror stories over drinks as you learn strategies for smoother short-term rental stays| Wednesday, April 26 | 3:30pm - 4:30pm
Presented by Zach Grimes and Shanan Goldsmith, Safely

Like bourbon, your guest stays can be smooth or on the rocks. We know you've seen it all! Join the Safely team for cocktails and commiseration as we share the good, the bad, and the hilarious guest stays we have all experienced. We’ll also share tips and tricks to prepare you for future shenanigans.

Meet your speaker:


Housekeeping Bottlenecks & Bottle Service | Wednesday, April 26 | 3:30pm - 4:30pm
Presented by Carleena Andrepont, Keepers

check into our Housekeeping Happy Hour for some sips & tips—discussions and games about housekeeping best practices and strategies. 

Meet your speaker:

Carleena has spent the last 20+ years in senior and executive roles in publicly traded companies overseeing billions of dollars in financial management and solving complex operational challenges. From leading an overhaul of a struggling banking institution, which resulted in a profitable acquisition, to managing international finances, Carleena has demonstrated the ability to create and execute operational plans in dynamic and uncertain environments.

Carleena founded Keepers after experiencing firsthand the pains of reliable housekeeping options for vacation rentals. Her vision is to put property owners’ housekeeping needs on autopilot while bringing housekeepers into the gig economy.

Book Direct Game Show | Wednesday, April 26 | 3:30pm - 4:30pm
Presented by Robyn Scott, Bluetent; April Burns, ICND; and Josh Guerra, InhabitIQ

Cue the cheesy game show music and take your seats! It’s time for the “Book Direct Game Show”!!
Who’s ready to have some fun and get great tips and tricks to improve your direct bookings?! Join marketing experts Robyn Scott (Bluetent), April Burns (ICND), and Josh Guerra (BizCor) for an interactive and informative session that will explore your current available digital assets. This session is designed to help you craft ideas and develop best practices to maximize your direct bookings.

But wait! There’s more! Your session hosts will have a bonus round with suggestions on new tools and enhancements to consider adding this year that will drive more direct revenue.
Come on down and join the “Book Direct Game Show”… and help your websites win big in 2023.

Meet your speaker:


Top 10 Key Insights from Helping 500+ VRMS Grow Their Inventory | Thursday, April 27 | 9:00am - 10:00 am
Presented by Brook Pfautz, Vintory

Join Brooke Pfautz, CEO of Vintory, and Jennifer Mucha, CEO of Arrived, as they examine the top 10 key insights Vintory has learned helping more than 500 companies grow their vacation rental inventory. Brooke will lead with aggregate learnings from Vintory’s rapidly growing partner base, and Jennifer will share her personal experience implementing these insights into her own business. Interested in what's working to grow your inventory? Then, don't miss this special presentation.

Meet your speakers:

Brooke Pfautz is one of the industry's foremost experts in growing vacation rental inventory. He literally wrote the book on inventory growth – and it’s already a three-category Amazon bestseller. Brooke got his start in the industry in 2007 when he co-founded Vantage Resort Realty in Ocean City, MD and took an idea on a napkin to more than 500 properties in just five years. After a successful exit, he went on to grow inventory for other major vacation rental brands as a Chief Business Development Officer in multiple destinations. Most recently, as an executive at a leading vacation rental software company, he saw firsthand through MasterMind groups that he launched and facilitated what worked and what didn’t for the 20 largest and most successful companies in the country. Today, Brooke leads Vintory, the first and only Marketing and Sales Platform designed exclusively for Vacation Rental Managers to grow their inventory. At Vintory, a team of over 50 growth experts are laser focused on one thing: helping VRMs hit or exceed their inventory growth goals.

Jennifer Mucha is the Founder and President of Arrived, a vacation rental management company founded in 2004. The company has experienced tremendous growth, both through acquisition and organic growth, and now operates in multiple states with varying governmental jurisdictions and restrictions. Jennifer and her team thrive on finding efficient solutions to provide genuine hospitality to each and every guest in every market -- while also ensuring high ROI for its owners. Happy Guests. Happy Owners. (Happy Arrived).


Succession Planning | Thursday, April 27 | 9:00am - 10:00am
Presented by Sue Jones, HR4VR and Ali Cammelletti, Spark Your Mindset

Would you like to focus more on succession planning in your business, but don't know what that looks like or where to start? Sue Jones is going to lay out the plan and why it is so important to your company's overall success and ongoing talent pipeline. Ali Cammelletti will be complimenting the planning with a company case study and what it can look like when a succession plan goes sideways.  Including how to recover your leadership team without losing them as you plan for succession. They will leave you with the key pieces for building succession with a cohesive leadership team to support your company.

Meet your speaker:

Sue Jones, owner and founder of www.HR4VR.com, is the vacation rental industry’s first and only dedicated human resources support services provider. With 30 years of experience in all facets of human resources, Sue is truly passionate about supporting the unique needs of property managers. The most rewarding part of Sue’s job is both reducing her client’s risk exposure and being their first call when the unavoidable HR catastrophe comes to pass. Sue holds an MBA from Northeastern University, is SHRM-SCP certified and is a really fun person with a great sense of humor.

Ali Cammelletti of Spark Your Mindset brings over 30 years of experience in the Hospitality Industry focusing on leadership and sales. Ali helps leaders build resiliency and improve performance by bringing awareness to opportunity behaviors and sparking mindsets. She does so through team building, customer service and sales education as well as one on one leadership coaching. Her podcast Snack Leadership is a resource for leaders who want to learn about their areas of opportunity and grow in their leadership journey.


Build Your Best Technology Stack | Thursday, April 27 | 9:00am - 10:00am
Presented by Robyn Scott, Streamline

In today's vacation rental landscape, there are an abundance of options in building your tech stack. What are some best practices to ensuring your making the best choices?

Meet your speaker:

Robyn Scott has lived all her life in the mountains. She grew up and has spent the majority of her life in the Aspen, Colorado area, with just a 12-year departure from Colorado to live and explore Montana. Robyn was one of the original Bluetent Team members and has had many roles within the company throughout her career. Robyn rejoined the team in 2022 after she took a break to pursue vacation rental management and real estate.

When not talking to clients about strategy and exciting data, Robyn spends all her time outside backpacking, trail running, riding horses or on the river. She enjoys fly fishing, spending time with friends and exploring remote places.


Managers Forum | Thursday, April 27 | 9:00am - 10:00am
Presented by Nicole Twigg, Kiwanda Coastal Propoerties, Tera Lorimer, Luxury Getaways, & Daniel Perry, BookStayHop

Interactive panel discussion with VR managers for VR managers. No topic is off-limits for this panel of vast industry knowledge. Come prepared to discuss your biggest challenges, current goals, recent success, and failures. What's important to you? Topics will be voted on, but these professional managers have a very wide breadth of knowledge and experience with software migrations, inventory acquisition success, scaling in multiple destinations, book-direct strategies, forming a local VR alliance, and so much more. 

Meet your speaker:

Nicole Twigg (moderator)-has owned and operated Kiwanda Coastal Properties on the Oregon Coast since 2008 managing about 70 beach homes. Some recent experiences include; starting a 501c local VR advocacy alliance, unique owner-acquisition successes, switching software 2 times in 3 years, honing in on SEO and book-direct strategy.


 Tera Lorimer founded Luxury Getaways in 2008 with one property and has built the company to 50 homes in the foothills of Mt. Baker, WA.  Being in a remote location with many logistical challenges, she has excelled as the preeminent provider of professional vacation rental home management services in the area.  With the growth and success of any business, many obstacles arise along the way. Tera has tackled the ever changing landscape of technology changes, labor shortages and client/ customer satisfaction with an overwhelming attitude of perseverance and determination. Her unique experience with high demand, seasonal, remote properties has culminated into a wealth of knowledge that is unique in the industry.

Prior to founding BookStayHop®, Daniel Perry was, and continues to be, an ASID Interior Designer with a focus on historic restoration. Daniel’s keen eye, appreciation for enhancing the inherent beauty in uncommon spaces, and passion for delivering an exceptional customer experience have helped his company grow exponentially, earning uncommonly rave reviews.

Originally from Santa Cruz, CA, Daniel learned to love the outdoors while growing up on a historic family ranch. He has lived in and around the Rogue Valley for over 30 years and enjoys all that Southern Oregon has to offer including hiking, rafting, gardening, dining, wineries, and theater.

He wakes up every day excited to provide guests their very best experience while helping clients realize the earning potential of their investment properties. Daniel has assembled an all-star team to keep BookStayHop® hopping with precision, growing rapidly to over two hundred properties in just six years.

Better Living Through Curiosity | Thursday, April 27 | 11:00am - 12:00am
Presented by Matthew Murrie, What If Curiosity

Discover the power of your personal curiosity with science-backed processes and techniques to turn your natural curiosity into your tool to do--and enjoy--whatever you've got to do.

Meet your speaker:

Matt Murrie is an expert in curiosity and the creator of Curiosity-Based Thinking, and the author of The Screaming Hairy Armadillo and The Book of What If...?. He works across sectors to turn curiosity into collaborative actions using easily replicable, repeatable processes to train others to use rational thinking creatively by pushing against what some would see as irrational.

Matt Murrie is a speaker, author of eight books, and creator of Curiosity-Based Thinking and Learning all designed to empower people across sectors and industries with the tools necessary to create a more curious world--and improve our world in the process. The Curiosity-Based Thinking Matt developed and the experiences he designs unite global networks of educators, entrepreneurs, innovators, scientists, artists, and other curious minds passionate about solving challenges big and small through curiosity-inspired actions. Matt has taught, trained, presented, and facilitated workshops on curiosity and Curiosity-Based Thinking and Learning around the world, helping others improve their ability to get more out of their lives by using their curiosity. Matt has been featured in global publications, given TEDx Talks, and invited by MIT and Ford Motors to present the importance of curiosity in innovation.